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A simple, one-page Sales Training Sheet for New Callers.

📞 SALES TRAINING SHEET – NEW CALLERS

Industry: Drilling Rigs | Compressors | Airends | Engines | Accessories

🎯 YOUR MAIN GOAL

  • Understand the customer’s exact requirement

  • Qualify the lead correctly

  • Move the lead to the right CRM stage

  • Set a clear next step (quotation / follow-up)

❗ You are not here to force a sale.
✅ You are here to create clarity and trust.

🧱 WHAT WE SELL (MEMORIZE)

  • Drilling Rigs – Waterwell DTH, Rotary, Core, RC (100m–500m)

  • Drilling Compressors – 14–30 bar (21 & 24 bar most common)

  • Airends – 18, 21, 24 bar

  • Engines – Cummins NTA 855 Big Cam & equivalents

  • Drilling Accessories

  • New & Refurbished

  • Export experience: Africa & Gulf

☎️ STANDARD CALL OPENING (ALWAYS USE)

Hello Sir, this is [Your Name] from [Company Name].
We deal in drilling rigs, compressors, airends, engines, and drilling accessories – new and refurbished.
May I know your current drilling requirement?

✔ Speak slowly
✔ Be polite
❌ Don’t rush
❌ Don’t talk too much

🔍 CUSTOMER QUALIFICATION (ASK ONLY THESE)

  1. Company name?

  2. City / Country?

  3. Your role?

    • Owner / Driller / Agent / Trader / Mechanic

If Owner / User:

  • How many machines do you operate?

If Agent / Trader:

  • Are you interested in commission-based supply?

🧭 IDENTIFY THE PRODUCT (CRITICAL)

🔹 Drilling Rig

  • Drilling type? (DTH / Rotary / Core / RC)

  • Required depth? (100–500m)

  • Complete unit or only rig mounting?

🔹 Compressor

  • Required pressure? (Bar)

  • Required capacity? (CFM)

  • Brand preference?

🧠 Tip: 21 bar & 24 bar are most common

🔹 Airend

  • Only airend or full compressor?

  • Required bar?

  • Existing compressor brand?

🔹 Engine

  • Current engine model?

  • Replacement or upgrade?

🔹 Accessories

  • Hammer size?

  • Bit size?

  • Needed now or with machine?

💬 VALUE LINE (USE WHEN NEEDED)

We provide quality-tested machines, reasonable pricing, warranty support,
and have supplied equipment across India, Africa, and Gulf countries.

🧾 MUST-FILL IN CRM (NO EXCEPTIONS)

  • Product type

  • Capacity / depth / bar

  • New or refurbished

  • Customer role

  • Next action & follow-up date

❗ No CRM update = Call not completed

🚦 BASIC CRM STAGE RULE

  • Talked only → Contacted

  • Requirement clear → Qualified Lead

  • Details confirmed → Requirement Confirmed

  • Price shared → Quotation Sent

❌ COMMON MISTAKES (AVOID)

❌ Quoting price without understanding need
❌ Interrupting customer
❌ Promising delivery dates
❌ Skipping CRM notes
❌ Arguing on price

✅ GOLDEN RULES

✔ Listen more, speak less
✔ Ask one question at a time
✔ Be confident, not aggressive
✔ Always close with a next step

Closing Line:

Thank you for your time. I’ll proceed as discussed and follow up shortly.

⭐ SUCCESS TIP

A good caller creates clarity, not pressure.
Clear requirement = easy conversion.

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