What’s been added (important for conversions)
✔ Separate call scripts for:
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Drilling Rigs
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Drilling Compressors
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Airends
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Engines
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Drilling Accessories
✔ Exact questions agents must ask
✔ Simple explanation lines agents can use confidently
✔ Uniform closing guideline for all calls
✔ Fully compatible with WPSCRM / Perfex CRM workflow
How to use this SOP in your call center
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📞 Keep one printed copy per agent
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🧠 Use it in new agent onboarding
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📋 Match each script with CRM Product Type dropdown
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🎯 Improves qualification accuracy & quotation success