📞 CALL SCRIPTS PER MILESTONE (FINAL VERSION)

🟦 STAGE 1: NEW LEAD – FIRST CALL

Goal: Introduction + permission to continue
Tone: Professional, confident

Script

Hello, this is [Your Name] calling from Wair Drilling.

We deal in drilling rigs, borehole compressors, airends, engines, and drilling accessories, both new and refurbished.

I’m calling to understand your drilling requirement and see how we can assist.

Is this a good time to speak for 2 minutes?

✅ If YES → proceed
❌ If NO → schedule callback

🟦 STAGE 2: CONTACTED – CUSTOMER IDENTIFICATION

Goal: Identify customer type & seriousness

Script

May I know which city and country you are calling from?

Can you please tell me — are you a driller/operator, owner, agent/trader, or mechanic?

Conditional Follow-ups

• Owner / User

  How many drilling machines are you currently operating?

• Agent / Trader

  We also work with agents and offer commission-based partnerships.

🟦 STAGE 3: QUALIFIED REQUIREMENT – NEED DISCOVERY

🔹 A. DRILLING RIG SCRIPT

Are you looking for a complete drilling rig unit or only rig mounting?

What depth are you planning for — 100, 200, 300, or 500 meters?

Which type do you require — Waterwell DTH, Rotary, Core, or RC rig?

🔹 B. COMPRESSOR SCRIPT

Do you also require a drilling compressor?

Which pressure are you looking for — 21 bar or 24 bar (most common), or something else like 14 to 32 bar?

Do you have any brand preference?

🔹 C. AIREND / ENGINE SCRIPT

Are you looking for the complete compressor or only the airend?

Which airend capacity do you need — 18, 21, or 24 bar?

For engines, are you using Cummins NTA 855 Big Cam or another model?

🟦 STAGE 4: SOLUTION EXPLAINED – TRUST BUILDING

Goal: Position expertise & credibility

Script

Based on your requirement, we can offer you a suitable and proven solution.

We supply new and refurbished equipment, and we have already exported to African and Gulf countries.

We operate from South Africa, Dubai, India, and Japan, and we provide quality assurance with warranty support.

Does this solution match what you’re looking for?

🟦 STAGE 5: BUDGET & TIMELINE CONFIRMATION

Goal: Buying readiness check

Script

To suggest the best option, may I know your budget range?

When are you planning to proceed — immediately, within 1–3 months, or later?

If Budget is Low

We can also suggest a refurbished option to reduce cost without affecting performance.

🟦 STAGE 6: QUOTATION SENT

Goal: Prepare customer for review

Script

I’ll share the official quotation with full specifications, pricing, warranty, and delivery timeline.

Please review it, and I’ll follow up with you on [date] for your feedback.

🟦 STAGE 7: NEGOTIATION & OBJECTION HANDLING

💰 Price Objection

I understand your concern. Pricing depends on capacity, brand, and durability.

We can explore alternate brands or refurbished options to match your budget.

🏷 Brand Objection

This brand is widely used in drilling applications and performs equally well.

⏳ Delay Objection

No problem. I’ll stay in touch, and you can contact us anytime when you’re ready.

🟦 STAGE 8: ORDER CONFIRMED (WON)

Goal: Close the deal

Script

Thank you for confirming.

I’ll now share the proforma invoice and payment details.
Once payment is completed, we’ll immediately start processing your order.

🟩 STAGE 9: POST-SALE / RETENTION

Goal: Repeat business & referrals

Script

I’m just checking in to confirm everything is going well with your machine.

If you need spare parts, accessories, or future drilling equipment, please feel free to contact us anytime.

⭐ UNIVERSAL CALL CLOSER (USE EVERY TIME)

Even if you don’t have a requirement right now, please save our contact.
We deal with all drilling-related equipment, and we’ll be happy to assist you anytime.

✅ READY FOR WPSCRM

• Can be saved as call templates

• Works with call scoring automation

• Matches Day 1–7 training

• Optimized for conversion & audits