📞 SALES TRAINING SHEET – NEW CALLERS
(Drilling Rigs | Compressors | Airends | Engines | Accessories)
🎯 YOUR ROLE AS A CALLER
Your job is to:
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Understand the customer’s requirement
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Qualify the lead correctly
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Move the lead to the next CRM stage
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Never guess prices or overpromise
👉 You are not here to sell everything in one call.
👉 You are here to open the door for conversion.
🧱 WHAT WE SELL (REMEMBER THIS)
We deal in:
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Drilling Rigs (Waterwell DTH, Rotary, Core, RC – 100m to 500m)
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Drilling Compressors (14–30 bar, mainly 21 & 24 bar)
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Airends (18, 21, 24 bar)
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Engines (Cummins NTA 855 Big Cam & equivalents)
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Drilling Accessories
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New & Refurbished equipment
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We export to Africa & Gulf countries
☎️ CALL OPENING (ALWAYS SAME FORMAT)
Say slowly & confidently:
Hello Sir, this is [Your Name] calling from [Company Name].
We deal in drilling rigs, compressors, airends, engines, and drilling accessories – new and refurbished.
May I know your current drilling requirement?
❌ Don’t rush
❌ Don’t talk too much
✅ Let customer speak
🔍 CUSTOMER QUALIFICATION (ASK ONLY THESE)
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Company name?
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City / Country?
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What is your role?
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Owner / Driller / Agent / Trader / Mechanic
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If Owner / User:
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How many machines do you operate?
If Agent / Trader:
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Are you interested in commission-based supply?
🧭 IDENTIFY THE PRODUCT (VERY IMPORTANT)
🔹 Drilling Rig
Ask:
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Drilling type? (DTH / Rotary / Core / RC)
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Required depth? (100–500m)
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Complete unit or only rig mounting?
🔹 Compressor
Ask:
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Required pressure? (Bar)
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Required capacity? (CFM)
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Any brand preference?
🧠 Remember:
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21 bar & 24 bar are most common
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Both look similar, internal airend differs
🔹 Airend
Ask:
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Only airend or full compressor?
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Required bar?
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Existing compressor brand?
🔹 Engine
Ask:
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Which engine is currently installed?
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Replacement or upgrade?
🔹 Accessories
Ask:
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Hammer size?
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Bit size?
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Required immediately or with machine?
💬 VALUE STATEMENT (USE THIS LINE)
We provide quality-tested machines, reasonable pricing, warranty support,
and we have supplied to Africa, Gulf, and Indian markets.
🧾 WHAT YOU MUST CAPTURE IN CRM
Before ending the call, ensure:
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Product type
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Capacity / depth / bar
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New or refurbished
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Budget idea (if shared)
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Next action & follow-up date
❗ No CRM update = No completed call
🚦 CRM PIPELINE RULE (BASIC)
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Talked only → Contacted
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Requirement clear → Qualified Lead
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Details confirmed → Requirement Confirmed
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Price shared → Quotation Sent
❌ COMMON MISTAKES (AVOID THESE)
❌ Quoting price without understanding requirement
❌ Talking more than customer
❌ Promising delivery dates
❌ Skipping CRM notes
❌ Arguing about price
✅ GOLDEN RULES
✔ Listen more, speak less
✔ Ask one question at a time
✔ Be polite & professional
✔ Always close with next step
Closing Line:
Thank you for your time. I’ll share details and follow up as discussed.
⭐ SUCCESS TIP
A good caller creates clarity, not pressure.
If the requirement is clear → sales become easy.